Payment

 

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

 

Cancellation

 

An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

 

Ordering

 

Personal information is used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you. For more information please view our Privacy Policy.

 

Shipping & Delivery Policies

 

Shipping will be paid for by the buyer in the amount agreed upon by koramancini.com at the time of purchase. If an item is lost during shipping, the seller will refund the total cost of item, including shipping, to the buyer. Shipping costs may double if shipping internationally. If an item is damaged during shipping, seller will not be held responsible.

 

Domestic ground shipping (U.S.A.)

 

Orders are processed and shipped within 24-48hrs (excluding weekends and holidays.)

Business hours are Monday-Friday, 9am-5pm EST - Shipping is not available outside of these hours.

Once your order ships, you will receive an email notification with shipping confirmation along with a tracking number-you can use this number to find out when your goods should be arriving, as a signature will be required for delivery. Please allow 5-7 business days for your order to arrive. You will only be charged for items that are shipped.

 

Expedited shipping (U.S.A.)

 

We also offer 2nd Day Air, and Next Day Air shipping on all domestic orders. This fee will be calculated and charged at checkout.

 

Do you ship to P.O. boxes or APO/FPO addresses?

Unfortunately, we do not offer shipping to P.O. boxes or APO/FPO addresses.

 

Failed Deliveries & Returned Packages

 

All packages will by shipped with insurance and signature required. In the event that USPS is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, www.KORAMANCINI.COM is not responsible for payment of return shipping costs levied by the courier. Similarly, www.KORAMANCINI.COM is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

 

Service Delays

 

www.KORAMANCINI.COM is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact the courier with any inquiries about the status of your package: USPS 1-800-222-1811
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET

 

Tracking

 

Tracking information will not be available until your package ships and has left our warehouse. Please note: Depending on carrier, tracking information may not be available until 24 hours after courier has received the package. Once your order ships, you will receive confirmation e-mail with your tracking number. Either click on the tracking number and follow the link or visit https://www.usps.com/ and enter your tracking number. Once your order has shipped from our warehouse, please directly contact your courier with any inquiries about the status of your package: USPS 1-800-222-1811
 

Customs and Taxes

 

www.KORAMANCINI.COM is not responsible for any customs and taxes applied to your package. You will be responsible for paying these additional charges for customs clearance. We must declare all items at their full price and cannot change this amount to lower custom fees.

Your order may be subject to custom fees or taxes, which are levied once a shipment reaches your particular country. The amount for custom fees and taxes is 20% of the dollar amount of your purchased products. However, the amount does depend on the country to which the order was shipped. Please contact your customs office for a specific amount and percentage breakdown.

If you refuse your package, you are responsible for the original shipping charges as well as any custom fees or taxes that are incurred. If the package is undeliverable and returned to www.KORAMANCINI.COM the shipping and return shipping total charges will be deducted from your merchandise payment amount refunded. In the instance that the price to return the merchandise exceeds the total amount of the merchandise including shipping costs, the package will be abandoned and you will not be refunded.

 

Exchange Rates

 

All of our items are listed in US Dollars and we charge your account in US Dollars. The bank that has issued your credit card will determine the exchange rate. To figure out the current exchange rate, please check out:http://www.xe.com/

International orders must ship to the billing address registered to the credit card. No exceptions.

 

Returns & Exchanges

 

Our goal is complete customer satisfaction. If for any reason you are unhappy with your purchase, your unworn items may be returned within fourteen (14) days of the date printed on the receipt. Please note that the shoes must be absolutely free of any markings, scratching or any sign of usage for a refund to take place. You may exchange for size, color or fabric, or you may be issued a credit for the purchase price of your shoe(s) to the credit card that was used to make the purchase. We guarantee against manufacturer's defects within sixty (60)days of purchase. Regular wear and tear does not qualify. Shipping is non-refundable. No Exceptions. Online orders can ONLY be exchanged through the website. All SALE items are FINAL SALE ***IMPORTANT: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates please contact your credit/debit company directly.

 

International Shipping

 

Please note: We do not accept returns on international orders.

 

 

Complaints

 

Any complaints about items may be sent to our support team: sales@koramancini.com or by calling (917)- 773 - 8410. We’ll try to find the best solution. Each case will be looked at individually.

Legalities

 

www.KORAMANCINI.COM is not responsible for any health or safety concerns once the customer has received the item. If any harm is incurred from the items purchased by the customer, www.KORAMANCINI.COM shares no responsibility.

 

These terms and conditions are subject to change.

 

I have read and agree to the terms and conditions.